FAQ - Frequently asked questions

SHIPMENTS

How much are the shipping costs for Italy?

The cost of shipping is € 6, which becomes free with a minimum order of € 60. * * For "extraordinary" locations (for example ISLAND OF ELBA, LAMPEDUSA, ISLANDS OF VENICE, etc.) the cost of shipping is € 10 regardless of the value of the order. For any info you can write us an email to info@svenn.it or send us a message via WhatsApp to 3391669487 indicating the location.

What are the delivery times for Italy?

Delivery takes place in 24/48 working hours (MON-FRI) via GLS. For Sicily, Sardinia, Calabria and the Minor Islands in 48 / 72h working hours.

Is it possible to collect an order in-store?

Of course! To take advantage of the free service, select the "COLLECT IN STORE" shipping option. When your order is ready you will receive an order completion email.

PAYMENTS

Can I pay with a Gift Voucher?

Yup! On svenn.it you can pay with discount vouchers or gift vouchers that are valid and are provided by SVENN itself when returning or purchasing a Gift Card. If you have a Code, enter it in the appropriate field when you start the purchase process and then click on "Apply". The total of your order will be automatically recalculated net of the discount.

Can I pay with a credit card?

Absolutely yes! You can choose whether to pay directly with your credit card (managed by Stripe) or through the PayPal platform at no additional cost.

EXCHANGES AND RETURNS

I have the wrong size or the color does not convince me, can I exchange the goods?

In the event of a change of goods, you can replace the returned items with goods of the same or greater amount, paying any difference.

Send us an email within 14 days of receiving the package to info@svenn.it or a text message via whatsapp to 3391669487 indicating the order number and the change you need.

How does the exchange of products take place?

After receiving our confirmation for the exchange, all you have to do is remake the package and exchange it with the courier as soon as the new product is delivered to you.

If the envelope is broken, you can use a similar one, writing the following data on the package:

SVENN - LARGO C. CATTANEO, 10 - 25038 ROVATO (BS).

Remember, you can also change in the shop!

The product is not to my liking, can I return it?

Of course! We remind you to read the rules on the right of withdrawal here, and to make the return no later than the established times.

By returning the product to the store, you will be able to exchange goods with products of a value equal to or greater than the amount spent online.

In the case of goods of higher value, at the cashier you will be asked to pay a balance.

If the return is made online, you must send us an email within 14 days of receiving the package to info@svenn.it indicating the order number and returning the package to our address: SVENN - LARGO C. CATTANEO 10 - 25038 ROVATO (BS).

You will then be able to receive a purchase voucher for a value equal to that of the returned goods, which can be spent within 6 months.

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SHIPMENTS

PAYMENTS

EXCHANGES AND RETURNS

Do you still have any questions?